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How to Whitelist Bank Independent Emails (and Other Trusted Senders)

Written by Ashley Balch | December 19, 2025

Spam filters are helpful—until they hide something you actually needed to see. Whether it’s an email from Bank Independent, a statement update, or a confirmation you’ve been waiting on, a misplaced message can create unnecessary frustration.

The good news? You can “whitelist” trusted senders so future emails go straight to your inbox. Below is a simple, step-by-step guide for the most common email providers used by our customers.

What Does It Mean to Whitelist an Email?

Whitelisting simply means adding an email address or domain (for example: @bibank.com) to your list of approved senders.

Once someone is whitelisted, your email provider knows:

“This sender is trusted—deliver their messages to my inbox.”

 

Why Whitelisting Matters

  • Make sure important emails don’t land in spam
  • Receive time-sensitive information quickly
  • Reduce the chance of missing important opportunities
  • Organize your inbox more easily

 

How to Whitelist Emails by Provider

(Tip: For Bank Independent messages, whitelist @bibank.com and @e.bibank.com.)

 

Step 1: Add to Contacts

  1. Open Gmail.
  2. Open an email from the sender.
  3. Hover over their name.
  4. Click “Add to Contacts.”

Step 2: Create Filter

  1. Gear icon → See all settings.
  2. Filters and Blocked Addresses → Create a new filter.
  3. Add sender or domain.

Step 3: Never send to spam

Check “Never send it to Spam” → Create filter.

 

Step 1: Safe Senders

  1. Gear icon → View all Outlook settings.
  2. Mail > Junk email.
  3. Add sender or domain → Save.

Step 2: Mark Not Junk

Right‑click message in Junk folder → “Mark as not junk.”

 

Step 1: Add to Contacts

Step 2: Mark as Not Spam

Step 3: Optional filter routing to Inbox

 

Step 1: Add to Contacts or VIP

Step 2: Mark as Not Junk

Step 3: Optional Rule to move messages to Inbox

 

Step 1: Add to Contacts

Step 2: Mark Not Spam

Step 3: Create Filter → Move to Inbox

 

Step 1: Add to Contacts

Step 2: Mark Not Spam

Step 3: Add to Whitelist in Filters settings

 

Managing Your Whitelist Safely

  • Review your whitelist often
  • Check spam for legitimate messages
  • Use filters to stay organized
  • Only whitelist trusted senders
  • Be cautious with unexpected emails 
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