---
title: How to Whitelist Bank Independent Emails (and Other Trusted Senders)
description: Spam filters are helpful until they hide important emails. Learn how to whitelist trusted senders so messages from Bank Independent and others go straight to your inbox, with simple step-by-step instructions for popular email providers.
---

[Banking Technology, Community Insights, Financial Fitness, and Press Releases from Bank Independent](https://blog.bibank.com/blog)

# [How to Whitelist Bank Independent Emails (and Other Trusted Senders)](https://blog.bibank.com/blog/how-to-whitelist-bank-independent-emails-and-other-trusted-senders)

 Written by [Ashley Balch](https://blog.bibank.com/blog/author/ashley-balch) | December 19, 2025

Spam filters are helpful—until they hide something you actually needed to see. Whether it’s an email from Bank Independent, a statement update, or a confirmation you’ve been waiting on, a misplaced message can create unnecessary frustration.

The good news? You can “whitelist” trusted senders so future emails go straight to your inbox. Below is a simple, step-by-step guide for the most common email providers used by our customers.

## What Does It Mean to Whitelist an Email?

Whitelisting simply means adding an email address or domain (for example: @bibank.com) to your list of approved senders.

Once someone is whitelisted, your email provider knows:

“This sender is trusted—deliver their messages to my inbox.”

 

## Why Whitelisting Matters

- Make sure important emails don’t land in spam
- Receive time-sensitive information quickly
- Reduce the chance of missing important opportunities
- Organize your inbox more easily

 

## How to Whitelist Emails by Provider

(Tip: For Bank Independent messages, whitelist @bibank.com and @e.bibank.com.)

 

Step 1: Add to Contacts

1. Open Gmail.
2. Open an email from the sender.
3. Hover over their name.
4. Click “Add to Contacts.”

Step 2: Create Filter

1. Gear icon → See all settings.
2. Filters and Blocked Addresses → Create a new filter.
3. Add sender or domain.

Step 3: Never send to spam

Check “Never send it to Spam” → Create filter.

 

Step 1: Safe Senders

1. Gear icon → View all Outlook settings.
2. Mail \> Junk email.
3. Add sender or domain → Save.

Step 2: Mark Not Junk

Right‑click message in Junk folder → “Mark as not junk.”

 

Step 1: Add to Contacts

Step 2: Mark as Not Spam

Step 3: Optional filter routing to Inbox

 

Step 1: Add to Contacts or VIP

Step 2: Mark as Not Junk

Step 3: Optional Rule to move messages to Inbox

 

Step 1: Add to Contacts

Step 2: Mark Not Spam

Step 3: Create Filter → Move to Inbox

 

Step 1: Add to Contacts

Step 2: Mark Not Spam

Step 3: Add to Whitelist in Filters settings

 

## Managing Your Whitelist Safely

- Review your whitelist often
- Check spam for legitimate messages
- Use filters to stay organized
- Only whitelist trusted senders
- Be cautious with unexpected emails

[View full post](https://blog.bibank.com/blog/how-to-whitelist-bank-independent-emails-and-other-trusted-senders)

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