Spam filters are helpful—until they hide something you actually needed to see. Whether it’s an email from Bank Independent, a statement update, or a confirmation you’ve been waiting on, a misplaced message can create unnecessary frustration.
The good news? You can “whitelist” trusted senders so future emails go straight to your inbox. Below is a simple, step-by-step guide for the most common email providers used by our customers.
What Does It Mean to Whitelist an Email?
Whitelisting simply means adding an email address or domain (for example: @bibank.com) to your list of approved senders.
Once someone is whitelisted, your email provider knows:
“This sender is trusted—deliver their messages to my inbox.”
Why Whitelisting Matters
- Make sure important emails don’t land in spam
- Receive time-sensitive information quickly
- Reduce the chance of missing important opportunities
- Organize your inbox more easily
How to Whitelist Emails by Provider
(Tip: For Bank Independent messages, whitelist @bibank.com and @e.bibank.com.)
Step 1: Add to Contacts
- Open Gmail.
- Open an email from the sender.
- Hover over their name.
- Click “Add to Contacts.”
Step 2: Create Filter
- Gear icon → See all settings.
- Filters and Blocked Addresses → Create a new filter.
- Add sender or domain.
Step 3: Never send to spam
Check “Never send it to Spam” → Create filter.
Step 1: Safe Senders
- Gear icon → View all Outlook settings.
- Mail > Junk email.
- Add sender or domain → Save.
Step 2: Mark Not Junk
Right‑click message in Junk folder → “Mark as not junk.”
Step 1: Add to Contacts
Step 2: Mark as Not Spam
Step 3: Optional filter routing to Inbox
Step 1: Add to Contacts or VIP
Step 2: Mark as Not Junk
Step 3: Optional Rule to move messages to Inbox
Step 1: Add to Contacts
Step 2: Mark Not Spam
Step 3: Create Filter → Move to Inbox
Step 1: Add to Contacts
Step 2: Mark Not Spam
Step 3: Add to Whitelist in Filters settings
Managing Your Whitelist Safely
- Review your whitelist often
- Check spam for legitimate messages
- Use filters to stay organized
- Only whitelist trusted senders
- Be cautious with unexpected emails
